FAQ
If you have any questions about the SWIMN S1 pool scooter, we are here to help you out. Read the following frequently asked questions to easily get started with your first ride of SWIMN S1.
1. Will my hair gets stuck in the fence?
SWIMN S1 is designed with the stalling safety system which means it will stop working immediately if your hair gets inside. But it’s always suggested to tie up your hair and wear a swimming cap when using SWIMN S1 for your safety.
2. Can I use SWIMN S1 for diving?
SWIMN S1 has strong buoyancy and is designed to help you swim and float in the water.
3. How long will the battery last?
The battery can last up to 50 min in mixed-use and 22 min in continuous use. And you can learn the battery status with the battery indicator, so you can get prepared ahead of time.
4. Can an adult use it?
Although the SWIMN S1 is designed for kids, adults can also ride it so family members can also join the fun. According to our test, it can pull an adult weighing 80kg forward easily.
5. Do you have a pro version of SWIMN S1 with stronger thrust?
Currently, 50N propulsion is the only choice. We may upgrade the SWIMN S1 with stronger thrust in the future. Subscribe to us or follow us on Facebook to get the latest news.
6. Is it safe to use SWIMN S1 in the water?
Yes, that’s exactly where you should use SWIMN S1! It’s IP67 rated and designed with two-step water protection to ensure no water intrusion (up to 3 meters depth).
7. What’s the return & warranty policy?
We provide one-year limited warranty. If you want to ask for a return, refund or have any problems with the product, please feel free to contact us through the email address info@swimn.com, and we would love to help you!
8. What if a shark is coming at me? Can I run away with SWIMN S1?
We’ll handle that for you. If you have any problems with it, please feel free to contact us via email at info@swimn.com.